TESTIMONIALS

We at Aveley Lodge are very passionate about the level of care that we provide to our residents. Every year we conduct an in-house satisfaction survey with all our residents and their relatives. We are pleased to confirm that we received 100% positive feedback and was rated “Outstanding” in our 2018 surveys. But don’t just take our word for it. Below are a few testimonials & thank you cards that we have recieved.

To All the wonderful staff at Aveley Lodge

We just wanted to thank you all for the fantastic care you gave our Mum M. For the kindness, patience, dignity and love shown to our mum when she was at her most vulnerable, we will always be grateful to you.

A special mention to Heidi and Lynn for their genuine empathy and kindness towards me (Fiona) the night mum died, I will never forget it, thank you.

You all do an amazing job; a really difficult job and we appreciate more than we can say everything you did for mum and our family over the last eight months. With much love and heartfelt thanks

Anna, Fiona, Yvonne and the Knapp family (Daughters of resident)5 Stars

To All the Care Staff at Aveley Lodge

Thank you so much for all your hard work, care and attention you’ve given throughout this past year. We really do appreciate it.

Ricky & Yvonne (Nephew of resident)5 Stars

To all the staff past and present of the Lodge

This is a big thank you for all the love and care that you gave Marji in her time with you. Marji is greatly missed but we do have our memories of her as she was before dementia set in. Since Marji passed, we have been put in contact with more members of Marji’s family that we had lost contact with! Thank you once again for all your love and care.

Mr & Mrs Lowe (Daughter and Son in law of resident)5 Stars

To All the staff of Aveley Lodge

Many thanks for the beautiful flowers sent for mum; they were much appreciated as was the presence at her funeral. All the family can never thank you enough for the loving care you gave to mum. Sincere thanks.

Judy (Daughter of resident)5 Stars

Dear Deborah, Michael, Jackie and colleagues

I just wanted to pass on my thanks to all at Aveley Lodge for the care you gave mum in the last few months of her life. From day one, Aveley Lodge felt friendly and welcoming and as close to being at home as possible in the circumstances. In the final days of her life, staff were compassionate and responsive to mums needs. Enjoy the chocolates!

Ms K. Phillips (Daughter of resident)5 Stars

To All the Care Staff

My sincere thank you to everyone involved in any way with providing the care for my sister. Your devotion to a difficult task was very much appreciated. Thank you also for making my husband and myself welcome on our visits, we will miss them!

Mrs R. Gadsby (Sister of resident)5 Stars

To Emma and all the carers at Aveley Lodge Care Home

Thank you for all the care you gave my mum in her final years of life, you all do a wonderful job under difficult circumstances at times and each and everyone of you who I made contact with were fantastic! Mum never once complained about being there and thoroughly enjoyed her time. My only regret is not moving here there sooner! All the best for the future.

Duncan, Amanda, Oliver, Tegan, Scarlett & Riley (Son of resident)5 Stars

Dear Care staff past and present

It is with great sadness that we must write to you all as Sylvia, our mum, nan and great nan has passed away. We know it was a huge decision for Sylvia to move from her home of independent living into Aveley Lodge but as her dementia was increasing, it was completely the right choice. The quality of life Sylvia had whilst living at Aveley Lodge improved immensely, with routine throughout the day and craft activities we know that Sylvia took part in, all helped by making her days interesting and enjoyable and were such a pleasure to see and hear about when we all visited. The photo album we received was a lovely compilation of some of the activities Sylvia participated in. We must thank each and everyone of you that contributed in some way to make Sylvia’s later years some of her most memorable, this was only due to the up most care and attention showed by the staff at Aveley Lodge.

Shirley, Dick, Lorraine, Rachel, Scott & Ralph (Daughter of resident)5 Stars

I just wanted to bring to your attention a conversation at Colchester General Hospital on Friday last when I accompanied Pam to her angioplasty. Mum was admitted to the Elective Surgery Unit where she was put in an operating gown. The staff who attended to her asked me where my mum was resident. They were surprised (amazed) at how clean and tidy she was and particularly the care that had been given to ensuring that she was smartly “turned out”. This level of attention was not something that they would usually encounter with patients coming from care homes. Many thanks to all at Aveley.

Mr P. Martin (Son of resident via email)5 Stars

My father recently received end of life care at Aveley Lodge and all the staff were truly amazing especially Sarah 1. I could not have asked for better care for him. They were professional, caring, supportive and simply just lovely. Thank you, you will never know how much you helped with our sad loss

Gill Tydie5 Stars

We recently delivered training at Aveley Lodge, and were very impressed at the welcoming, open, transparent service we saw, which is clearly dedicated to absolute customer service for the people they support.

Upon entering we were struck by how friendly and welcoming the atmosphere was, with highly polite and professional staff creating a friendly and relaxed atmosphere. It was plain to see that both residents and staff are highly valued here.

We also noticed how well the management was well led, and their strength in promoting a genuinely caring culture through great passion. Their strong knowledge around safeguarding after we delivered Safeguarding for Managers training was apparent.

We would highly recommend Aveley Lodge as a shining example of a person-centred service that puts people at it’s heart.

Recruit Uts5 Stars

I just wanted to say “thank you” to you and the staff at Aveley. The past few days have been difficult for all the family, but this period has been made so much easier through the care and compassion shown by all your team. We have all felt “looked after” through the small and big things that you have done to make us feel ‘at home’. For mum to pass away in a place that she felt was home was always going to be such an important part of the picture, the fact that we also felt ‘at home’ was just wonderful. Thank you to all at Aveley Lodge

MR P Martin5 Stars - 16/8/2017

Aveley Lodge is my first experience of being in a care home having lived in my own home previously. I looked at two other homes before coming to Aveley and I knew this was the one as soon as I walked in. This was where I wanted to be. I like the fact it’s small, accessible and so friendly here. It’s also not too far from my home town of Mersea, so I can continue to see my friends and family who are always made so welcome here too. My room is adequate, it’s so sunny especially in the mornings and the garden is lovely too. I really don’t use it as much as I should! The staff are so good here, friendly and very caring. They really do look after me very well. I must say the food is also very good here too.

Ms J Barrie (Resident)5 Stars

I’m so happy here, everyone looks after me very well. All the staff and the other residents are lovely. Such a nice bunch here. I simply cannot compare it to any of the other care homes I’ve stayed in before coming here. The food is excellent. My room is very comfy and the garden is lovely too. The place is so clean and the Home is run very well. I like the fact when the Doctor and nurses visit, I’m always seen in the privacy of my own room. The staff here always have our best interests at heart. When you see what we get here and how we live, its excellent. This really is the cream of the crop of all care homes!

Ms M Davey (Resident)5 Stars

Aveley Lodge is a very good, little home and very well run. The home is always lovely and clean and always looks very nice. It feels warm the whole time, I’m never cold. The staff look after me very well, with good attention to all the residents here. I’m so happy with what we do here, it’s ideal for all us residents. The food is good and the variety of activities on offer is great, I’m never bored! There’s always something to do. I personally enjoy reading and there’s always plenty to read. I also am a keen nature lover so the grounds here are perfect for me to do a spot of birdwatching using my binoculars. I’m quite happy to ask the staff if something needs tweaking.

Mr Ray Arnold (Resident)5 Stars

Aveley is such a beautiful home and everyone here is so wonderful. What I like about it is its quiet and everyone looks so happy here. The food is beautiful, such a wide variety is offered, which is lovely. I like the opportunity that I get to take part in making food like I used to at home in the regular cooking club. All the staff are wonderful, they care for all of us and they always listen to us. Nothing is ever too much trouble and they really are so good. The activities on offer are nice. I’m never bored here and there’s so many varied things on offer to do. I love the theme days the best as we get to dress up and help make the decorations which we all get involved in. I enjoy the knitting club and have just finished making booties and blankets for the local hospital. It’s nice to keep my hobbies up. The grounds are beautiful with a sunny courtyard too which I enjoy sitting in. My room overlooks this courtyard which I like. The views from the garden at the back are spectacular over the countryside, its brilliant! My room is always kept very clean and tidy in fact the whole home is always very clean, tidy and smells nice all the time. The team are supportive of my friends and family and they are always made to feel so welcome too. It feels like home and I feel like I’m part of an extended family here.

Ms S Taylor (Resident)5 Stars

On winning the “Putting People First” Award at the East of England Care Awards 2017, the judges said that we are “A dedicated, passionate team of care professionals that really do put the service users at the heart of everything they do

Putting People First AwardJudges

On becoming runners up the CaringUK Awards 2017 in the category for Commitment to Training and Development Award, the judges said that “The Management team want their staff to feel fully supported as a team member”.

CaringUK Awards 2017

On becoming runners up the CaringUK Awards 2017 in the category for Catering Team of the Year Award, the judges said that “The the two cooks really like to champion that the Home is just that, its a home, for one big family”.

CaringUK Awards 2017

Aveley is absolutely marvellous! They provide an excellent service here. It makes me realise just how well off I am compared to others in the same position as me in other care homes. We are very lucky here. I love it!

Ms J Everitt (Resident)

Aveley Lodge was recommended to me by the District Nurse. I had never been to a care home before so I was unsure what to expect. On my very first day here everyone was so welcoming! I have been here 6 weeks now, I have a lovely room and I’m so happy here. It’s so clean and smells lovely wherever you go around the home. In the short time I’ve been here my health has improved immensely, my appetite has returned and I actually enjoy eating food again. The food here is wonderful! The staff are so patient and kind, I like them very much. They look after me day and night and that gives me a lot of reassurance. I join in all the activities on offer which keeps me occupied. I can finally do my knitting again which I have sorely missed for many years. I love my knitting and it was the first thing I got back into since arriving thanks to the encouragement of the activities staff. I’ve also joined the cooking club and help prepare food again. I’ve made some new friends too which is great!

Ms M Peto (Resident)

In the course of our business we visit and inspect over 100 care homes each year, Aveley Lodge is simply incredible, every single team member we spoke to were polite friendly and very helpful, all the residents we saw were happy and fully engaged and the quality of care was truly amazing, what strikes you first when visiting Aveley Lodge is the building, its maintained to an exceptional standard, the gardens are beautiful as is the view, they even have a large fish pond with a glass wall so people in wheel chairs can sit and watch the fish, it’s that attention to detail you will find throughout Aveley Lodge, we would have absolutely no hesitation in recommending Aveley Lodge if you are looking for a home for a loved one, it’s a non-corporate family run business where everyone is treated with respect. Thank you Michael and Deborah having us today, see you again next year!

Mr Les Carrigan-Smith

I am extremely happy here and feel I have come home to my roots (my grandfather originally owned the land next door to Aveley!). Since arriving, I am able to join in all of activities on offer and there’s certainly lots of different things to do here each day. I understand it must be hard to please everyone all the time but it’s so good here. I have lovely home cooked meals, the staff are very good, all of them are very kind and treat you as an individual. The cleaning ladies do an amazing job, the home is utterly spotless and always smells nice. I’d like to thank you for having me, I love it here and I feel I have settled in well and treated as an individual.

Ms Barbara Rogers

I have been living at Aveley Lodge for many months now. Before coming here, I had no idea what a care home would be like as this is my first experience of living in a care home. I wasn’t sure if I’d like being in a care home after living in my own home for many years but I’m happy to say I’m used to it now and I love it here! I have the freedom to come and go and do as much or as little as I please with no pressure put upon me. My room has everything I need and it’s lovely and quiet, just the way I like it! There are so many activities on offer, residents are spoilt for choice. I enjoy my reading and I simply can’t think of anything else that could be offered here. The food is great especially the roast beef on Sundays! The home itself is extremely clean and tidy and I cannot find fault with anything. The staff are good and look after me very well. I’m able to see my family regularly and keep up my links with them. I’m very happy here at Aveley.

Mr V Hilton (Resident)5 Stars

Aveley Lodge is my first experience of a care home and it’s exactly how I thought a care home would and should be. Firstly, the variety of activities on offer is astounding, there is so much going, one can never be bored! I take part in most things daily especially the arts and crafts which I enjoy immensely. I used to love my art work and its great being able to do this again here. Secondly, the food here is absolutely marvellous especially the cakes! We’re very lucky to have some wonderful dishes cooked for us here. Thirdly, I’m so happy with my room, it’s lovely and sunny and overlooks the courtyard. Fourthly, the rear garden is beautiful and I love the fish pond with its waterfall. I will often sit and admire the views over the countryside. I used to walk in those fields with my husband when we were younger! Finally, the cleanliness of the home in general, I’d mark as A1! The cleaners do a marvellous job and it always smells fresh and clean. There’s no place quite like Aveley Lodge.

Ms D Westwood (Resident)5 Stars

When we started looking for a Care Home, we didn’t know where to begin or much about what qualities we were looking for in a home. We just wanted somewhere that “V” was going to be well looked after and cared for. Our daughter did some in depth research and found Aveley Lodge. She spoke to the extremely helpful management team over the telephone who took the time to answer all her questions and the next day, she paid a visit. Aveley must have made a wonderful impression as no less than 5 days later, “V” moved in! We were extremely pleased with the friendly and warm approach from the senior staff and management team on arrival. Nearly two years on, we are still both very pleased “V” is here, and are extremely satisfied with the home. The food is excellent, and the two chefs are superb. From a relative’s point of view, its great we can help ourselves to teas and coffees when visiting. There are excellent activities on offer. The staff are helpful, responsive and provide excellent care and are just overall, great! We recommend Aveley Lodge all the time to people looking for a care home for their loved ones.

Mr D & Mrs V Coe (Resident and Relative)5 Stars

I have been at Aveley Lodge for 6 months now and I’m loving every minute of it here. I lived in my own home for many years but after my husband died and my health deteriorated, I realised I needed to be somewhere where I could be looked after. Through the help of a friend I found Aveley Lodge and I have not looked back! I arrived quite suddenly and was not very well at the time due to the serious health problems I had encountered at home before my move here, but with the help and support of the wonderful team here at Aveley Lodge, I got better and stronger each day and now I feel like my old self again!  I feel like I have definitely come to the right place. I have even met up with an old nursing friend who lives here too! Everyone is so good to me here, I feel very well looked after and I know how care should be as I’m an ex-midwife! There’s lots of wonderful and varied activities on offer and I thoroughly enjoy the entertainment that’s on offer. The food is marvellous too. All I can say is everyone is so lovely and caring at Aveley Lodge, thank you.

Mrs Y Mackender (Resident)5 Stars

“My company were hired by Aveley lodge to complete some renovation works to their gates and railings. Just wanted to say what a nice place the care home is. Whilst we were working there we were well looked after by the friendly staff and we were impressed with the overall atmosphere and pleasant surroundings”.

Mr A. Ferretti 18 July 20195 Stars

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