We at Aveley Lodge are very passionate about the level of care that we provide to our residents. Every year we conduct an in-house satisfaction survey with all our residents and their relatives. We are pleased to confirm that we received 100% positive feedback and was rated “Outstanding” in our 2018 surveys. But don’t just take our word for it. Below are a few testimonials & thank you cards that we have recieved.
My father recently received end of life care at Aveley Lodge and all the staff were truly amazing especially Sarah 1. I could not have asked for better care for him. They were professional, caring, supportive and simply just lovely. Thank you, you will never know how much you helped with our sad loss
We recently delivered training at Aveley Lodge, and were very impressed at the welcoming, open, transparent service we saw, which is clearly dedicated to absolute customer service for the people they support.
Upon entering we were struck by how friendly and welcoming the atmosphere was, with highly polite and professional staff creating a friendly and relaxed atmosphere. It was plain to see that both residents and staff are highly valued here.
We also noticed how well the management was well led, and their strength in promoting a genuinely caring culture through great passion. Their strong knowledge around safeguarding after we delivered Safeguarding for Managers training was apparent.
We would highly recommend Aveley Lodge as a shining example of a person-centred service that puts people at it’s heart.
I just wanted to say “thank you” to you and the staff at Aveley. The past few days have been difficult for all the family, but this period has been made so much easier through the care and compassion shown by all your team. We have all felt “looked after” through the small and big things that you have done to make us feel ‘at home’. For mum to pass away in a place that she felt was home was always going to be such an important part of the picture, the fact that we also felt ‘at home’ was just wonderful. Thank you to all at Aveley Lodge
Aveley Lodge is my first experience of being in a care home having lived in my own home previously. I looked at two other homes before coming to Aveley and I knew this was the one as soon as I walked in. This was where I wanted to be. I like the fact it’s small, accessible and so friendly here. It’s also not too far from my home town of Mersea, so I can continue to see my friends and family who are always made so welcome here too. My room is adequate, it’s so sunny especially in the mornings and the garden is lovely too. I really don’t use it as much as I should! The staff are so good here, friendly and very caring. They really do look after me very well. I must say the food is also very good here too.
I’m so happy here, everyone looks after me very well. All the staff and the other residents are lovely. Such a nice bunch here. I simply cannot compare it to any of the other care homes I’ve stayed in before coming here. The food is excellent. My room is very comfy and the garden is lovely too. The place is so clean and the Home is run very well. I like the fact when the Doctor and nurses visit, I’m always seen in the privacy of my own room. The staff here always have our best interests at heart. When you see what we get here and how we live, its excellent. This really is the cream of the crop of all care homes!
Aveley Lodge is a very good, little home and very well run. The home is always lovely and clean and always looks very nice. It feels warm the whole time, I’m never cold. The staff look after me very well, with good attention to all the residents here. I’m so happy with what we do here, it’s ideal for all us residents. The food is good and the variety of activities on offer is great, I’m never bored! There’s always something to do. I personally enjoy reading and there’s always plenty to read. I also am a keen nature lover so the grounds here are perfect for me to do a spot of birdwatching using my binoculars. I’m quite happy to ask the staff if something needs tweaking.
Aveley is such a beautiful home and everyone here is so wonderful. What I like about it is its quiet and everyone looks so happy here. The food is beautiful, such a wide variety is offered, which is lovely. I like the opportunity that I get to take part in making food like I used to at home in the regular cooking club. All the staff are wonderful, they care for all of us and they always listen to us. Nothing is ever too much trouble and they really are so good. The activities on offer are nice. I’m never bored here and there’s so many varied things on offer to do. I love the theme days the best as we get to dress up and help make the decorations which we all get involved in. I enjoy the knitting club and have just finished making booties and blankets for the local hospital. It’s nice to keep my hobbies up. The grounds are beautiful with a sunny courtyard too which I enjoy sitting in. My room overlooks this courtyard which I like. The views from the garden at the back are spectacular over the countryside, its brilliant! My room is always kept very clean and tidy in fact the whole home is always very clean, tidy and smells nice all the time. The team are supportive of my friends and family and they are always made to feel so welcome too. It feels like home and I feel like I’m part of an extended family here.
On winning the “Putting People First” Award at the East of England Care Awards 2017, the judges said that we are “A dedicated, passionate team of care professionals that really do put the service users at the heart of everything they do
On becoming runners up the CaringUK Awards 2017 in the category for Commitment to Training and Development Award, the judges said that “The Management team want their staff to feel fully supported as a team member”.
On becoming runners up the CaringUK Awards 2017 in the category for Catering Team of the Year Award, the judges said that “The the two cooks really like to champion that the Home is just that, its a home, for one big family”.
Aveley is absolutely marvellous! They provide an excellent service here. It makes me realise just how well off I am compared to others in the same position as me in other care homes. We are very lucky here. I love it!
Aveley Lodge was recommended to me by the District Nurse. I had never been to a care home before so I was unsure what to expect. On my very first day here everyone was so welcoming! I have been here 6 weeks now, I have a lovely room and I’m so happy here. It’s so clean and smells lovely wherever you go around the home. In the short time I’ve been here my health has improved immensely, my appetite has returned and I actually enjoy eating food again. The food here is wonderful! The staff are so patient and kind, I like them very much. They look after me day and night and that gives me a lot of reassurance. I join in all the activities on offer which keeps me occupied. I can finally do my knitting again which I have sorely missed for many years. I love my knitting and it was the first thing I got back into since arriving thanks to the encouragement of the activities staff. I’ve also joined the cooking club and help prepare food again. I’ve made some new friends too which is great!
In the course of our business we visit and inspect over 100 care homes each year, Aveley Lodge is simply incredible, every single team member we spoke to were polite friendly and very helpful, all the residents we saw were happy and fully engaged and the quality of care was truly amazing, what strikes you first when visiting Aveley Lodge is the building, its maintained to an exceptional standard, the gardens are beautiful as is the view, they even have a large fish pond with a glass wall so people in wheel chairs can sit and watch the fish, it’s that attention to detail you will find throughout Aveley Lodge, we would have absolutely no hesitation in recommending Aveley Lodge if you are looking for a home for a loved one, it’s a non-corporate family run business where everyone is treated with respect. Thank you Michael and Deborah having us today, see you again next year!
I am extremely happy here and feel I have come home to my roots (my grandfather originally owned the land next door to Aveley!). Since arriving, I am able to join in all of activities on offer and there’s certainly lots of different things to do here each day. I understand it must be hard to please everyone all the time but it’s so good here. I have lovely home cooked meals, the staff are very good, all of them are very kind and treat you as an individual. The cleaning ladies do an amazing job, the home is utterly spotless and always smells nice. I’d like to thank you for having me, I love it here and I feel I have settled in well and treated as an individual.
I have been living at Aveley Lodge for many months now. Before coming here, I had no idea what a care home would be like as this is my first experience of living in a care home. I wasn’t sure if I’d like being in a care home after living in my own home for many years but I’m happy to say I’m used to it now and I love it here! I have the freedom to come and go and do as much or as little as I please with no pressure put upon me. My room has everything I need and it’s lovely and quiet, just the way I like it! There are so many activities on offer, residents are spoilt for choice. I enjoy my reading and I simply can’t think of anything else that could be offered here. The food is great especially the roast beef on Sundays! The home itself is extremely clean and tidy and I cannot find fault with anything. The staff are good and look after me very well. I’m able to see my family regularly and keep up my links with them. I’m very happy here at Aveley.
Aveley Lodge is my first experience of a care home and it’s exactly how I thought a care home would and should be. Firstly, the variety of activities on offer is astounding, there is so much going, one can never be bored! I take part in most things daily especially the arts and crafts which I enjoy immensely. I used to love my art work and its great being able to do this again here. Secondly, the food here is absolutely marvellous especially the cakes! We’re very lucky to have some wonderful dishes cooked for us here. Thirdly, I’m so happy with my room, it’s lovely and sunny and overlooks the courtyard. Fourthly, the rear garden is beautiful and I love the fish pond with its waterfall. I will often sit and admire the views over the countryside. I used to walk in those fields with my husband when we were younger! Finally, the cleanliness of the home in general, I’d mark as A1! The cleaners do a marvellous job and it always smells fresh and clean. There’s no place quite like Aveley Lodge.
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