Meet the team

Michael Parmenter

Michael Parmenter

Registered Care Home Manager and Business Owner

From the age of 16, Michael knew Aveley Lodge was the place he could see a bright future. As he explains “The home has always offered a good standard of care, along with a living environment which for the time being was suitable. However, times do change”. After leaving full time education where he had been studying Medicine, Michael opted for a change in direction with his chosen career path which would take him back to where his interest in Health Care originally started; Aveley Lodge Care Home. In 2006, at the age of just 28, Michael had the opportunity to purchase the Care Home from his father and take it to the next level in the way of the standards of care offered, the living environment and the professionalism of the staff team. As Michael explains “It has been a very long road, along which I have had much help from some amazing individuals and teams without whom I could not have achieved my dream of making Aveley Lodge Care Home a truly unique place to both live and work. I like to feel that Aveley Lodge is in some way a reflection of me, who I am, and all that I stand for. I am very passionate about my work. I strongly believe that all those in care should and must be treated fairly and compassionately. Therefore, I have created a home whereby all care is offered by our five-key principles which are Dignity, Respect, Independence, Information and Choice. Furthermore, the core staffing principles being effective communication, total professionalism, and absolute attention to detail”. When asked about what he loves most about his role as Registered Care Home Manager and Co-Owner of the business, Michael says “I enjoy working closely with the staffing team, to help them to develop a full and holistic approach to care. Watching individuals grow within their job role gives me great satisfaction, and by encouraging personal development I can create a team which can offer the best person-centred care in a homely environment. To me, keeping Aveley Lodge a small and informal care home has always been central to my ethos. In short, I am very passionate about care, passionate about Aveley Lodge, and passionate about individuals receiving the care, dignity and respect they deserve. I understand the need for constructive and positive change and development within the care sector, however, as I always say, “Care Comes First” and it will always do so whilst I am at the head of this fantastic company”.
Michael was shortlisted in the regional finals of the East of England Care Awards 2018 for the "Registered Care Home Manager" Award and was also a national finalist in the CaringUK Awards 2018 as part of the Care Employer of the Year award and Commitment to Training & Development. He was a runner up in the Business Award category at the Who Will Care? Awards 2018 and a runner up in three categories at the Family Business of the Year Awards 2018. His proudest moment however was being announced as a winner in both the regional and national categories for Customer Service at the National Family Business Awards 2018.

Michael can be contacted on 01206 729304 opt 4 or rchm@parmentercare.co.uk

Deborah Blick

Deborah Blick

Business Co-Owner & Finance Manager

Deborah’s employment background is one in finance having spent all her working life in various related roles. For a period of time she was a self-employed book keeper while she studied for her Association of Accounting Technicians (AAT) qualification. She joined Aveley Lodge in 2006 as Co-Owner and Finance Manager after taking over the family business from her father, Robin Parmenter. Deborah says “I love my job role here especially meeting new residents and their families. I enjoy the opportunity that I am able to give to those in their twilight years a chance to spend their final days in a safe, pleasurable and relaxing environment that we at Aveley have created for them. I also relish developing ideas to make the business better than we already are”. Outside of work, Deborah enjoys spending time with her friends and family and helping with fundraising projects for her niece’s memorial fund.
Debbie was one of the national finalists in the CaringUK Awards 2018 as part of the Care Employer of the Year award and Commitment to Training & Development. She was also a runner up in the Business Award category at the Who Will Care? Awards 2018 and a runner up in three categories at the Family Business of the Year Awards 2018. Her proudest moment too was being announced as a winner in both the regional and national categories for Customer Service at the National Family Business Awards 2018.

Deborah can be contacted on 01206 729304 opt 5 or finance@parmentercare.co.uk

Suzanne Parmenter

Suzanne Parmenter

PR Manager

Suzanne graduated from University in 2004 with a 2:1 (upper second) degree in Law. She went on to work for several years at a local law firm as a Paralegal where she specialised in Mental Health Law, providing her with a good insight and understanding into working with those with mental health issues including those with dementia. She joined Aveley Lodge in January 2010 for a complete career change and to work alongside and support her husband RCHM and business owner, Michael Parmenter. She has worked within all the job roles at Aveley and so fully understands the demands and expectations that go with each, working her way up to the position of HR manager which she undertook for six years. She completed her Level 5 in Business and Administration in 2012. Following her return from maternity leave in the Summer of 2017, Suzanne side stepped into the role as our PR manager which she thoroughly enjoys. Suzanne says “I am able to get out of the office now and spend time interacting more with the residents and the staff which I have missed. I love having the opportunity to put my creative hat on and work alongside the activities team, coming up with new ideas for events and things for the residents and their families to enjoy and do. Seeing Aveley packed with lots of people at our events and the smiles on everyone’s faces, knowing I have helped with that, is so rewarding”. Suzanne was a regional finalist in the “Care Innovator” Award at the East of England Care Awards 2017 and a national finalist at the CaringUK Awards 2017 in the category for the "Commitment to Training and Development" Award. She has also been shortlisted in the regional finals of the East of England Care Awards 2018 again for the “Care Innovator Award” and she came up with the concept and lead the team, who won the national 2018 N.A.P.A. Challenge (National Activity Providers Association) with the idea of Aveley’s Commonwealth Games. She was also a runner up in the Business Award at the Who Will Care? Awards 2018 and a runner up in three categories at the Family Business of the Year Awards 2018. One of her proudest moments was being announced as a winner in both the regional and national categories for Customer Service at the National Family Business Awards 2018. In December 2018, Suzanne was crowned the winner at the Essex County Council PROSPER Awards for the “Best Innovation In Care” Award for her Pop Up Beach project. When she is not working, Suzanne enjoys spending time with her sons Oliver and Charlie, undertaking her charity work for her daughter Isobel’s memorial fund, gardening and travelling.

Suzanne can be contacted on suzanne@parmentercare.co.uk

Emma Cotterill

Emma Cotterill

Administrator

Emma began work within the care sector in 2016 when she was employed as a care assistant at another care home. She decided to join Aveley Lodge as our Administrator and as a trainee senior care assistant a short time later. Emma’s current role means she undertakes assessments of residents, creating detailed person centred care plans and risk assessments, maintaining daily paperwork and working closely with relatives, professionals and external agencies. She is currently working towards her NVQ 3 in Health and Social Care. Emma says “When I came to Aveley Lodge, I was shocked at just how professional this care home is compared to where I had worked previously. It is so welcoming and homely and you can see that all the staff here generally care and the residents are all looked after so well. I now have the opportunity to give the care and attention that I believe all residents deserve and I love that”. When she is not working, the majority of Emma’s time is taken up as a local Boy Scout Leader and she also enjoys crochet and is a keen animal lover.

Emma can be contacted on 01206 729304 opt 2 or admin@parmentercare.co.uk

Stephanie Philbrick

Stephanie Philbrick

Team Leader

Stephanie has worked in the care industry for many years having started at the age of 15, working in a care home here in Essex undertaking various roles. Eventually, after working her way up through the ranks, she began work at Essex County Council as an Area Manager where she stayed for 16 years. After being made redundant, Stephanie joined Aveley Lodge as our Team Leader bringing with her a wealth of knowledge and experience. On why she chose to work at Aveley Lodge, Stephanie says “It’s because of the high standards and the quality of the home itself with all its beautiful, individual rooms. It’s so pleasant to work here as a member of staff. There are no unpleasant smells either which to me shows the standard of hygiene is high. It’s a stunning care home which meets my expectations of what care should be. I look forward to taking the home forward and implementing new systems to develop the home even more”. Outside of work, Stephanie enjoys knitting, craft work, travelling and spending time with her grandchildren. Stephanie was shortlisted in the regional finals of the East of England Care Awards 2018 for the "Frontline Leader" Award.

Stephanie can be contacted on 01206 729304 opt 3 or teamleader@parmentercare.co.uk

Katy Warne

Katy Warne

Assistant Team Leader

Katy began her career in care in 2016 when she joined Aveley Lodge as a care assistant. Having had no previous care experience, Katy very quickly took to her job role and showed potential to go far. By 2018, Katy was promoted to Senior Care Assistant and by early 2020, she took on the role of Assistant Team Leader. Katy is currently responsible for all referrals to physiotherapy, speech and language therapy, District Nurses etc for the residents. She carries out observations on care staff as part of their supervision process and is a point of call and guidance for all staff. She is responsible for the paperwork relating to falls, accidents and incidents and generally assists our Team Leader. Katy was part of the team that helped Aveley Lodge to win the “Putting People First” Award in 2017 at the East of England Care Awards and part of the team that were runners up in the “Care Team of the Year” Award 2017. She represented the whole care team along with two other members of staff in the finals of the “Putting People First” award category at the national Great British Care Awards 2018. Katy was also part of the team who represented Aveley Lodge in the East of England Care Awards 2018 “Putting People First” Award category where we were runners up. Katy says “I love working at Aveley Lodge Care Home. Everyone here is so friendly, and we have an excellent staff team. One of the main attractions of the home is there are no nasty smells at all, a rarity in this industry! The home is always fresh and tidy, and the residents are so well looked after. I don’t see my job as a job, we are one big, happy family and my role is just part of a normal day to me, it’s never just a job” When Katy is not working she enjoys spending time in the gym and is a fitness fanatic as well as going for walks.

Katy can be contacted on 01206 729304 opt 1 or teamleaderasst@parmentercare.co.uk